Knowledge

  1. Add and Edit Article Templates

    Use Templates to streamline the Article writing process.

  2. Add or Delete Products from an Article

    Use products to improve search results and machine learning.

  3. Add or Delete Tags from an Article

    Use tags to organize Articles and improve machine learning.

  4. Add or Remove Related Articles

    Provide links to further reading in your Knowledge library.

  5. Add or Resolve an Article Comment

    Leave notes and obeseravtions on Articles for other Users without affecting the content.

  6. Add, Edit, or Delete a Label or Sub-Label

    Use labels to organize articles in your Knowledge libraries.

  7. Adjust Access Controls on an Article

    Change who can view Articles in your external Library.

  8. Articles at a Glance

    Learn about Articles in the Knowledge view.

  9. Can I add a video to an Article?

  10. Can I move Labels or Sub-labels in my Knowledge Library?

  11. Change an Article's URL

    Customize the links to your Articles.

  12. Create a New Article

    Learn about manually creating a new Article in Knowledge.

  13. Create and Use Tokens

    Add tokens to articles to reduce repetitive typing.

  14. Embedding Articles within an Article

  15. How can I restrict users who can add and edit within an Knowledge Library?

  16. How do I add accordions to an Article?

  17. How do I change the Label avatars in my Knowledge Library?

  18. How to Show HTML Content on an Article to Only Internal Users

    Display extra content (outside of the Article body) to certain users

  19. Insert and Edit Images in an Article

  20. Knowledge: Filters & Sorting

    Customize the articles you see in your list.

  21. Knowledge: Search

    Learn about searching in Knowledge.

  22. Perform an advanced search in the Boomtown Platform

  23. Perform Bulk Actions on Articles

    Quickly update multiple articles at the same time.

  24. Set Up a Library

    Create and customize a Knowledge library.

  25. Sharing Articles with Ecosystem Partners

  26. The Article Body Toolbar at a Glance

    Get creative with the content in your Articles.

  27. The Knowledge View at a Glance

    Learn about your organization's Knowledge libraries.

  28. Understand Labels

    Understand Labels in the Knowledge Base

  29. Understanding Knowledge Article Statuses