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Add or Resolve an Article Comment
Leave notes and obeseravtions on Articles for other Users without affecting the content.
Last Updated:January 31, 2023
What's in this article?
Article Comments
You can leave a Comment on an Article for other Users in your organization or ecosystem to see. Comments can also be resolved once they are no longer necessary. Let's learn how!
Add a Comment
You can easily add a Comment to any Article in your Libraries.
Access the Article you wish to add a comment to. You can find Articles using the search bar at the top of the Knowledge home page, the filters in the Add Filters section, or by clicking on specific Libraries or Labels in the Labels section.
Click the To Do tab in the Article Information panel.
Click the Add Comment button at the bottom of the Article Information panel.
Type your message into the field under Comments, then click the Add Comment button.
Your comment has been added to the article! When someone accesses the internal article, they will see it listed in the Comments section.Comments are also added to the Recent Comments section on the Knowledge home page, with the newest Comment at the top.
Resolve a Comment
You can remove Comments that are no longer needed by resolving them.
Access the Article you wish to resolve a Comment on. You can find Articles using the search bar at the top of the Knowledge view, the filters in the Add Filters section, or by clicking on specific Libraries or Labels in the Labels section. You can also click on View Article if you see the Comment you wish to resolve in the Recent Comments section.
Click the To Do tab in the Article Information panel.
Click on Resolve next to the comment you wish to remove.
Your Comment has been resolved! It is now removed from the Comments section of the Article as well as the Recent Comments section on the Knowledge home page.
