Set Up a Library
Create and customize a Knowledge library.
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Create a Library
A library is a collection of articles. You can create multiple libraries to organize specific articles together. Each library can be individually customized. You can create new libraries in the Knowledge section of the Settings view. Let's learn how!
- Click on your avatar at the top right, then click on Settings.
- Click on Knowledge under Organization.
- Click on Add.
- Give your new library a name. This will be what Users select in the Knowledge view.
Required fields will have a red asterisk next to them. You will not be able to save the library until they are completed.
- Type in an extension for the library URL (Uniform Resource Locator). This will be the direct link to your external library and will differentiate it from other libraries. You can also choose to use a custom domain for your library.
Spaces or unsupported characters will automatically be replaced by an underscore (_). If you try to use the same URL of an existing library, you will receive an error message.
- Scroll down and change the theme to Modern.
Default theme is being discontinued.
- Update any of the other fields. When you are done, click Save.
- Your new library has been created! You can update the library by clicking on the Edit icon next to it. You can also clone or delete the library by clicking on the three dot menu, then clicking on the Clone or Delete icons.