Knowledge FAQ

  1. Add a tab icon (favicon) to your Knowledge Library pages

  2. Add WebChat on Knowledge Library Pages

  3. Can I add a video to an Article?

  4. Can I move Labels or Sub-labels in my Knowledge Library?

  5. Configure Library DNS to use for a Custom Domain

  6. Customize the Content Security Policy Header for your Knowledge Library

  7. Customize the Knowledge Base HTML & CSS

  8. Embedding Articles within an Article

  9. Ensuring Your Knowledge Base is ADA WCAG 2.1 Compliant

    A few tips and tricks to ensure you are meeting all the ADA compliance standards

  10. How can I restrict users who can add and edit within an Knowledge Library?

  11. How do I add accordions to an Article?

  12. How do I change the Label avatars in my Knowledge Library?

  13. Insert and Edit Images in an Article

  14. Knowledge Base Section & Label Homepage Customizations

  15. Knowledge Base Themes

    Choosing a Knowledge Base Theme

  16. Sharing Articles with Ecosystem Partners

  17. Understanding Knowledge Article Statuses