CXME Overview

  1. Articles at a Glance

    Learn about Articles in the Knowledge view.

  2. Change Your Password

    Update or reset the password you use to log into CXME.

  3. Coming Soon

  4. Customers & Locations at a Glance

    Learn about the Customer panel in the CX Manager.

  5. CXME at a Glance

    Start here to learn all about the CXM Engine platform.

  6. Logging In For The First Time

    Start here if you are new to the CXME platform.

  7. Set Up Alert Templates

    Create automated emails to send to Customers and Users.

  8. The Cases View at a Glance

    All of your organization's Cases in one place plus Insights and Team Chat.

  9. The Customers View at a Glance

    All of your organization's Locations in one place.

  10. The CXME Help Library

    Learn how to navigate this site.

  11. The Knowledge View at a Glance

    Learn about your organization's Knowledge libraries.

  12. The My Work View at a Glance

    All of your Cases in one place plus Insights and Team Chat.

  13. The Settings View at a Glance

    Customize the way you and your organization utilize CXME.

  14. Understand Custom Fields

  15. Understand Form Type Use Cases and Form Fields

  16. Understand the CX Manager in the Boomtown Platform