The My Work View at a Glance

All of your Cases in one place plus Insights and Team Chat.

Last Updated: March 19, 2024

What's in this article?

Let's take a look at the My Work view!

This view organizes your Cases and provides you with individual statistics. It also allows you to access your Team's next unassigned Case and chat with Team members.


screenshot of the my work view in cxme


  1. My Cases - Get quick access to your Team's newest Cases and all of the Cases you own or are following. Your Cases are grouped together so you can focus on what is most important to you and your Team.
  2. Insights - Get real-time data on all of your Cases to track your progress.
  3. Team Chat - Access chat rooms to discuss important topics with the rest of your Teams.
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