Cases FAQ

  1. Can I add Collaborating Users to a Case?

  2. Can I export different views?

  3. Cases Views Data Overview

    Detail about what data and how much data shows in Views

  4. Email a Customer Feedback Survey for a Case

  5. Understand Sponsor Organization and Owner Teams

  6. Understand the Next Case Flow

    Next Case Button

  7. Understand the Priority Field on Cases

  8. View Case Conversation Transcripts

  9. View Customer Location Case history

  10. What do the different Case statuses mean?