Understand Sponsor Organization and Owner Teams

What is the Sponsor Organization?

In the hierarchy of the Boomtown Platform the Sponsor Organization is the entity that is providing the technology and service for a Customers support. The Sponsor Organization is who owns a specific Customer's journey within the Platform. Whether providing guidance on resolving a Case, onboarding the Customer, or general questions. All Communications with Customers, such as email notifications, get labeled with the Sponsor Organization. This allows Organizations who provide support on behalf of other Organizations to create a truly private labeled experience.

What is the Owner Team?

The Owner Team is the Team working on resolving the Customer’s Case. If your Organization does not use or provide outside services for Customer support, the Sponsor and Owner Team will typically be the same. 

Both the Sponsor and Owner Teams have a stake in the Customer's success and can access Case information for that Customer.If you're using Boomtown for any support services, Boomtown will be the Owner Team and your Organization will be the Owner Organization.