Set up Support Channels for your Web Chat Integration

When creating a new Web Chat Integration or editing an existing one, there are multiple channels through which you can provide support for your End Users. 

Knowledge Base - Allows the end user to search a knowledge library of the bot builder's choosing. For more information on adding a Knowledge Base to your Web Chat instance, click here.

Chat - Allows the end user to start a chat with a team of the bot builder's choosing. For more information on adding a Chat to your Web Chat instance, click here.

Web - Creates a clickable button that can be used to direct the end user to any website of the bot builder's choosing. For more information on adding a Website Integration to your Web Chat instance, click here.

Phone - Gives a phone number of the Bot Builder's choosing to the End User. For more information on adding a Phone Integration to your Web Chat instance, click here.

Email - Gives the end user the option to send an email to an email address of the bot builder's choosing. For more information on adding an Email to your Web Chat instance, click here.

Forms - Allows the end user to submit a form that you have created in your organization. For more information on adding Forms to your Web Chat instance, click here.