Channels

  1. Configure the Support SDK with Automatic Sign-In (SSO)

  2. Configure WebChat with Automatic Sign-In (SSO)

  3. How to Clear a User Session on WebChat

    You may want to clear a session if your users log into the same site on the same browser

  4. Matching Inbound Emails and Phone Calls to Customers

    When and how we match inbound emails and calls to existing customer records

  5. Set Up a Support SDK Channel

    Add support tools to an existing app or create a standalone mobile solution.

  6. Set Up a Web Connect Channel

    Provide self-help tools and chat live with your Customers.

  7. Set Up an Email Inbox Monitoring Channel

    Use a custom email address to create Cases.

  8. Set Up an SMS Channel

    Send text messages to Customers and have text messages create Cases.

  9. WebChat: Custom Implementation to Display on Click

    How to load WebChat only when your users click a specific element