Legacy Bot Builder

  1. Add and Edit Bot Topics

  2. Add Files to Bot Topics

  3. Add Responses and Buttons to Bot topics

  4. Auto-resolve Issues with Concierge Bots

  5. Copy or move Bot topics to another Bot

  6. Reference Customer and Issue information in Bot topics

  7. Route Issues to Teams via Concierge Bots

  8. Search with a Concierge Bot

  9. Set a Bot avatar

  10. Set Away Messages for Concierge Bots

  11. Set up a Concierge to Knowledge Bot hand-off for Connect/webConnect

  12. Set up and use a Concierge Bot

  13. Set up and use a Knowledge Bot

  14. Set up and use an Agent Assist Bot

  15. Update Customer and Issue information via Concierge Bots

  16. Use tokens to format a Bot topic text