Use tokens to format a Bot topic text

Last Updated: August 31, 2021

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Add the tokens below to the Text field of a Bot topic to customize a Bot’s response to a user. You will need to type the token with two curly brackets on each side, like this: {{[INSERT TOKEN HERE]}}. See an example of token usage in the screenshot below. 

Relay Add Bot Files

To reference Customer or Issue information in a Text field using Bot tokens, click here.

NOTE: you can only edit Bot topic text if you have the Train Bots permission. Please email success@goboomtown.com if you wish to get the permission.

  • BR – Single line break
  • NP – Double line break (new paragraph)
  • NEXT – Split the response into an multiple messages (see screenshot below)
  • OPTION_LISTING – Specify the location of the auto-generated response option pick-list (otherwise appended to end)
  • EOT – End-of-topic condition flag for Concierge Device bots
  • DXT – Device-exit-topic condition flag for Concierge Device bots
  • TYPING – Triggers the bot to send typing/composing state after sending the message
  • HALT – Causes the bot to leave the conversation after responding to the user. Append this to the end of the bot’s message.
  • from – The sender’s nickname
  • group – Nickname of the room’s group, falls back to #Boomtown
  • admin – Nickname of the room’s admin/partner/team user, falls back to {}
  • tech – Nickname of the room’s technician user, falls back to {}
  • member – Nickname of the room’s member, falls back to {}
  • user – Nickname of the room’s member/team/partner user, falls back to {}
  • sponsor – Nickname of the room’s assigned issue sponsor, falls back to {}
  • owner – Nickname of the room’s assigned issue owner, falls back to {}
  • sponsor_name – Name of the room’s assigned issue sponsor, falls back to -NA-
  • owner_name – Name of the room’s assigned issue owner, falls back to -NA-


Relay Bot Tokens 1

Relay Bot Tokens 2

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