Use tokens to format a Bot topic text

Add the tokens below to the Text field of a Bot topic to customize a Bot’s response to a user. You will need to type the token with two curly brackets on each side, like this: {{[INSERT TOKEN HERE]}}. See an example of token usage in the screenshot below. 

To reference Customer or Issue information in a Text field using Bot tokens, click here.

NOTE: you can only edit Bot topic text if you have the Train Bots permission. Please email success@goboomtown.com if you wish to get the permission.

• BR – Single line break
• NP – Double line break (new paragraph)
• NEXT – Split the response into an multiple messages (see screenshot below)
• OPTION_LISTING – Specify the location of the auto-generated response option pick-list (otherwise appended to end)
• EOT – End-of-topic condition flag for Concierge Device bots
• DXT – Device-exit-topic condition flag for Concierge Device bots
• TYPING – Triggers the bot to send typing/composing state after sending the message
• HALT – Causes the bot to leave the conversation after responding to the user. Append this to the end of the bot’s message.
• from – The sender’s nickname
• group – Nickname of the room’s group, falls back to #Boomtown
• admin – Nickname of the room’s admin/partner/team user, falls back to {}
• tech – Nickname of the room’s technician user, falls back to {}
• member – Nickname of the room’s member, falls back to {}
• user – Nickname of the room’s member/team/partner user, falls back to {}
• sponsor – Nickname of the room’s assigned issue sponsor, falls back to {}
• owner – Nickname of the room’s assigned issue owner, falls back to {}
• sponsor_name – Name of the room’s assigned issue sponsor, falls back to -NA-
• owner_name – Name of the room’s assigned issue owner, falls back to -NA-