Add Files to Bot Topics

Last Updated: August 30, 2021

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NOTE: you can only use this functionality if you have the Train Bots permission. Please email success@goboomtown.com to get the permission.

Relay allows users to add PDFs, images, GIFs, videos, and other files to Bot topics. Here’s how:

  1. From the main navigation menu on the left, go to Bots > Bots. Find your Bot and click on pencil icon` (Pencil) to edit it.
  2. On the left navigation bar of the Bot modal, go to  Bot Topics button (Topics).
  3. Double click on your topic or click pencil icon` (Pencil) to edit it. You may also add buttona new topic.
  4. Scroll down to the Text field in the Bots Topics modal. Click on Attach button (Attach).

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  1. Click Select File(s) and choose a file to attach to the topic. You may choose images, PDFs, GIFs, videos etc.
  2. File Type: select Bot Asset.
  3. Click Upload File(s).

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A token with the file name will be added to the end of the Text field for the topic. Do not delete this token—without it, the image/file will not appear in the bot response.

NOTE: You can only add one Bot Asset token per Bot message. To add multiple Bot Asset tokens to a single Bot topic, break it up into multiple messages using the NEXT token.

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