About Installing Messenger

Our Messenger Product is currently in Beta so if you configure your Web Chat instance from Settings, you will be given the Web Chat code snippet. In order to install Messenger, you will need to use the new Messenger Code snippet below.

Even with using the code snippet below, you will need to configure a Web Chat instance under Settings > Channels in order to create the Integration ID.

Standard Messenger Code Snippet

Copy the code snippet below and paste it into a text editor. You will need to update the IntegrationID, PartnerToken, and PartnerTeam with the proper IDs for your organization. You can find these IDs from the snippet of code that CXMEngine displays when you go to Settings > Channels > Web Chat Integration > Install Code.

 <script>
   ; (function () {
     window.OvationMessenger = window.OvationMessenger || {}
     window.OvationMessenger.config = {
       integrationId: '[integrationId]',
       partnerToken: '[partnerToken]',
       partnerTeam: '[partnerTeam]',
     }
     var loadMessengerConnect = function () {
       var script = document.createElement('script')
       script.type = 'text/javascript'
       script.async = true
       script.src = 'https://messenger.goboomtown.com/js/messengerConnect.js'
       document.body.appendChild(script)
     }

     if (
       document.readyState === 'complete' ||
       document.readyState === 'interactive'
     ) {
       loadMessengerConnect()
     } else {
       document.addEventListener(
         'DOMContentLoaded',
         loadMessengerConnect,
         false,
       )
     }

   })()
 </script>

Configuration Options Reference

This is a reference of the configuration options passed when initializing the Messenger app.