Configure a New Generic HTTP Integration

Setting up this integration will allow you to subscribe to specific webhooks that interact with an external site. Whenever a specific action takes place in CXME, a webhook will deliver the corresponding data to the URL(Uniform Resource Locator) of your choosing. You can easily set up webhooks in the Integrations section of the Settings view. Let's take a look!

Your ability to set up webhooks depends on your Role & Permissions.

1. Click on your avatar at the top right, then click on Settings.

   

2. Click on Integrations under Customization.

   

3. Click on Configure under the Generic HTTP integration.

   

4. Select a Team. This will be the Team associated with all of the webhook actions you select.

   

5. Give the integration a name to differentiate it from any others. You can optionally add a description and set the Status to Enabled the integration if you are ready to use it straight away.

   

6. Enter the URL you want the data to be sent to in the field under Integration URL.

   

7. Click the box next to each action you wish to create webhooks for. When you are done, click the Save & Next button. 

   Webhook Options

   Here is a list of all available actions and their functions.

   
   

   Action Name	Description
   User Presence	A User marks themselves as Available or Busy.
   Chat Message Received	A new message is sent in the Team Chat.
   Issue Claimed	A Case is claimed by a User.
   Issue Assigned	A Case is assigned to a User.
   Issue Scheduling	A Work Order is advertised to technicians.
   Issue Scheduled	A technician has accepted a Work Order.
   Issue Rescheduled	A Work Order has been re-scheduled.
   Support Email Received	A new email is sent into a CXME email channel.
   Private Label Email Send	TBA
   Document Ready	TBA
   Form Submit	A form has been submitted.
   Issue Created	A Case has been created.
   Issue Updated	A Case has been edited and saved.
   Issue Log Created	An event has been added to a Case.
   Issue Resolved	A Case has been resolved.
   Issue Closed	A Case has been closed.
   Location Created	A Location has been created.
   Location Updated	A Location has been edited and saved.
   Team Updated	The selected Team has been edited and saved.
   Technician Advertised	A technician has been advertised a job.
   Technician Claimed	A technician accepts a job.
   Technician Scheduled	A technician is scheduled to complete a job.
   Technician Checkin	A technician checks in to a job.
   Technician Enroute	A technician marks themselves as en route to a job.
   Device Created	A new product is created.
   Device Updated	A product is edited and saved.
   Device Deleted	A product is deleted.
   Device Status Changed	The status of a product changes.
   Device IP Changed	The IP (Internet Protocol) address of a product changes.

   

8. Your webhook integration has been created! You can update the integration by clicking on the Edit icon or delete it by clicking on the Delete icon. You can also quickly enable or disable the channel using the toggle switch.