Can I setup an Automatic Sign-In (SSO) version of the Support SDK?

The Support SDK supports the ability to automatically sign-in users to the SDK on applications where you have already authenticated the user. This is accomplished by matching a single given piece of known customer information (e.g. email address, unique ID, MID) with information inside the Boomtown Platform to authenticate the Boomtown Customer Contact into the SDK. If that given information matches an existing Customer, Location, or Contact inside the Boomtown Platform, that Customer will be automatically signed into the SDK Integration. 

The Support SDK SSO assumes that the page the application is being embedded on has already been authenticated by your internal systems. If the SDK option will be displayed to public, non-authenticated users, we recommend considering creating an additional integration that does not use SSO.

How do I configure Automatic Sign-In on a SDK Integration?

Follow the steps below to define the customer information to use for matching customers to records inside the Boomtown Platform. 

1.  Go into Settings > Channel and open the Support SDK Integration you want to enable SSO 
2. Go to the Configuration tab from the top menu
3. In the Customer Attribute field, select what properties to search when provided an SSO value. You can select one or more properties and Boomtown will automatically search all attributes to find the correct Customer to authenticate in
4. Click Save & Next to go to the Install Code page. Once you complete the Customer Attribute setup, you can follow the technical steps here to finish embedding the SDK into your application.