Attach and view files in case conversations

How do I attach files to Issue conversations? 

You can attach one or more files to Issue Private and Public Chats on Chat, Email, and SMS channels.

Chat channel

1. In the Issue Public/Private Chat, click on  (Attach File(s)).
2. Select one or more files from your computer.
3. (optional) To cancel the upload, click on  (Cancel transfer).

Email channel

1. In the Issue Public/Private Chat, select Email as the communication channel.
2. Click on  (Compose Email).
3. In the top right corner of the Compose Email modal, click on  (Add attachment).
4. Select one or more files from your computer.
5. (optional) To cancel the upload, click on  (Cancel transfer).

SMS channel

1. In the Issue Public/Private Chat, select SMS as the communication channel. 
2. Click on  (Attach File(s)).
3. Select one or more files from your computer.
4. (optional) To cancel the upload, click on  (Cancel transfer).

How do I view Issue conversation attachments?

In the Issue Public/Private Chat, select  (Attachments).