Add Custom Fields to a Layout

Give Users access to your ogranization's custom fields.

Last Updated: July 18, 2022

What's in this article?

Custom Fields & Layouts

You need to add custom fields to their respective layouts if you want Users to see and update them. You can easily add custom fields to a layout in the Layouts section of the Settings view. Let's learn how!

Your ability to add custom fields to layouts depends on your Role & Permissions.


  1. Click on your avatar at the top right, then click on Settings.
    screenshot of cxme with the avatar and settings highlighted
  2. Click on Layouts under Organization.
    screenshot of the settings options with layouts highlighted
  3. Click the Edit icon next to the layout you wish to add custom fields to.
    screenshot of the layouts list with one of the edit icons highlighted
  4. If the layout has not been updated yet, scroll down and click on Defaults shown, click here to create new layout.
    screenshot of a layout preview with Defaults shown, click here to create new layout highlighted


    Otherwise, click the Edit button at the top right.
    screenshot of a layout preview with the edit button highlighted
  5. Scroll down where it says Available Fields until you find the Custom section. Click on the specific custom field you wish to add to the layout. Each one you click on will automatically add it to the bottom of the layout. 
    screenshot of a layout editor with the custom field options highlighted
  6. You can drag and drop the fields to place them anywhere you would like in the list. 
    animated gif of dragging and dropping fields within a layout
  7. Click the X next to a field to remove it from the layout or click the down arrow to reveal a menu of options for the field. Whenever you are done, click the Done button. 
    screenshot of the additional field options with the done button highlighted
  8. Your custom fields have been added to the layout! You will begin seeing the fields after you refresh your browser. 
    screenshot of the case panel with the custom field displayed


Reset Layout to Defaults

You can reset any layout to its default fields by clicking on the Delete icon next to it, click on Yes in the popup to confirm, then refresh your browser.


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