Journeys Glossary of Terms - App V5
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- Action: A specific task within a step (e.g., send email)
- Automation: A pre-built process triggered by the journey logic
- Condition: A rule determining which path a customer follows
- Draft: A journey version currently under development and not yet live
- Path: A conditional branch that splits the journey based on specific criteria
- Published: A live version of a journey currently processing customers
- Revision: A specific version of a journey; each publish action creates a new revision number
- Selection: An action type that presents choices to a user or customer
- Stage: A major phase containing multiple steps
- Step: A unit of work within a stage
- Task: A manual work assignment for a specific team
- Timeline: The visual progress tracker seen by the customer
- Visibility: Settings that control whether an action is internal-only or customer-facing