IP Security Features

IP Whitelist and Strict IP Settings

IP Whitelist - this setting allows you to define a list or range of IP addresses that are allowed to log into your organization in CXME. Logins from IP addresses outside this range will be denied access.

Strict IP - When toggled on, this setting requires that users remain on the same IP address they used to login, for the duration of their session. If a user’s IP address changes during the session, the session will be terminated and they will be logged out.

Examples of these security settings

IP Whitelist only: You set up a whitelist of 1.1.1.1/24 which means users on IP 1.1.1.1-1.1.1.254 can access CXME for the organization, and their IPs can float/change within that range and not invalidate their sessions.  Users outside of the IP range cannot login at all.

Strict IP only: You can login from any IP on the internet, but if your IP changes mid-session, you get booted.

IP Whitelist + Strict IP: You set up a whitelist of 1.1.1.1/24 which means users on IP 1.1.1.1-1.1.1.254 can access CXME for the organization, and their IPs cannot float/change once they start a session.  Users outside of the IP range cannot log in at all.

Updating your IP Security Settings on CXME

1. Navigate to Settings
2. Click on General Settings under Organization
3. Scroll down until you see Strict IP Validation and IP Whitelist (CIDR)
4. Click Edit under these fields to update your values and press Save