Disallowed File Types

Last Updated: August 7, 2023

What's in this article?

Commonly blocked file types include executable files (.exe, .bat, .cmd, .sh, .php, .asp, .js), which can contain harmful scripts that may compromise the system's security, and large video or audio files (.flv, .mkv, .mp4, .avi, .wav, .fla) that can slow system performance and take up significant space. This doesn't mean that these files are always dangerous or unwanted, but we chose to err on the side of caution for the benefit of all users.

When dealing with these files, it's necessary to use alternative methods. For instance, consider hosting video files externally and providing a link within the case, or compressing and archiving (.zip, .rar) files before uploading them, to ensure security and optimized performance for everyone.

Remember that it's essential to follow the best practice of only uploading files that are necessary and relevant to the case. This will help to maintain a streamlined, efficient system and improve the overall customer experience.

Unsupported File Types

For security purposes, you will not be able to add files with the following extensions:


.bat.iso.sfx

.com.jar.sh

.dll.js.vb

.dmg.msc.vbs

.exe.php.ws

.htm.pif.wsh

.html.py

.img.reg


Help us improve. Was this article helpful?


Can't find what you're looking for? Submit an Article Request.