Understand Q&A's

Last Updated: April 14, 2022

What's in this article?

What are Q&As?

  • Q&As are used when you want to answer a question that is not asked frequently.
  • The Questions section is for the user's message and the Answers section is for the bot's response to the user.
    • The bot will randomly choose between one of the response messages.
    • It is important to have at least 10 triggering phrases per Q&A.
  • The Bot's response message can also include Rich Content, such as File attachments or Knowledge Base Articles.
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