Understand Q&A's
Last Updated:What's in this article?
What are Q&As?
- Q&As are used when you want to answer a question that is not asked frequently.
- The Questions section is for the user's message and the Answers section is for the bot's response to the user.
- The bot will randomly choose between one of the response messages.
- It is important to have at least 10 triggering phrases per Q&A.
- The Bot's response message can also include Rich Content, such as File attachments or Knowledge Base Articles.