Build a Flow

Last Updated: April 8, 2022

What's in this article?

How do I build a Flow?

  • All flows have a Start and an End Node.
    • The Start node is the Flow's entry point.
      • The Start node name should end with 'ing' - for example 'MID Routing'.
    • The End Node is the Flow's exit point.
  • On the left side of the screen, you have multiple nodes to choose from.
  • You can drag a node from the left side of the page onto the editor.
  • Nodes can be connected to each other by clicking the bottom border of the node and dragging your cursor to the top border of the node you want to connect it to.


Here is an example of building a flow. This flow checks whether or not an End User's MID contains 8788. 

  • If the MID contains 8788, it will message the End User 'We were able to locate your account.' and it will route them to the 'Test Team'. 
  • If it does not contain 8788, it will message the End User 'We were unable to locate your account.' and the flow will end.


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